Current chapter
Head of Customer Solutions
Send Technology
Working with insurers to turn product capability into delivery that works for their teams and customers.
Technology · Insurance · AI
Technology is easier to advise on when you’ve had to make it work.
I’ve worked on insurance technology from several sides: inside a carrier, as a consultant and at software companies. Today I lead Customer Solutions at Send.
Clear thinking for complicated technology
Core practice
Experience across
EY
Instanda
Deloitte
Zurich
Carrier, consultancy and software company perspectives.
About
A practical view of insurance technology.
I’ve spent more than a decade working in insurance technology, from solution architecture and consulting to product and delivery leadership.
I started at Zurich, moved into consulting at Deloitte and EY, led the solutions function at Instanda, and now lead Customer Solutions at Send. My work usually sits between business priorities, product decisions and technical delivery.
I studied Computer Systems Engineering at the University of Birmingham. My final-year research used natural language processing to extract requirements from policy documents. That background still shapes how I assess AI: start with the problem, understand the limits, and be clear about what the technology can actually improve.
Expertise
Where I’m most useful.
Architecture and platforms
Designing systems, reviewing platform choices and making sure architecture decisions reflect the business they need to support.
Technology strategy
Helping leadership teams turn broad ambitions into a direction they can explain, fund and deliver.
Delivery and implementation
Working across product, engineering and customer teams when the difficult part is no longer the slide deck.
AI assessment
Reviewing AI ideas and vendor claims with a focus on the use case, the data, the operating model and the limits.
Experience
The work behind the perspective.
Head of Customer Solutions
Leading the technical side of customer delivery and working between insurers, product teams and engineering.
Senior Manager · Principal Architect
Architecture and technology advice for major insurance transformation programmes.
Head of Solutions
Led the solutions function, working with carriers on product fit, platform decisions and implementation.
Technology Consultant
Insurance technology advisory and transformation work.
Solution Architect
Hands-on architecture in a large, regulated insurance business.
MEng Computer Systems Engineering
Research in natural language processing and automated requirements extraction.
Advisory
An independent view when the decision matters.
I take on a small number of advisory projects alongside my main role. They are usually focused pieces of work: a strategy review, a platform decision, or a difficult question that would benefit from another experienced pair of eyes.
Start a conversationStrategy and architecture review
A focused review of the direction, assumptions and delivery risks.
Platform and vendor decisions
Independent technical input before a significant commitment.
Executive sounding board
Regular, candid conversations for leaders working through complex change.
AI evaluation
A practical assessment of the use case, readiness and likely value.
Contact
Have a problem worth talking through?
Send me a note with a little context. If I can help, I’ll suggest a conversation.
hello@garik.ai